New Concur Travel is on its way

Exciting changes are coming to business travel—the new Concur Travel will launch in May 2025 in Australia and New Zealand*.

Designed to meet the evolving demands of modern travellers, this next-generation booking experience is smarter, faster, and more intuitive than ever before. Built on advanced, AI-powered technology, new Concur Travel is poised to transform how organisations manage and experience business travel.

Buckle in, tray tables up: Concur Travel’s biggest update in years is about to take off in ANZ

When SAP Concur began the journey to re-platform Concur Travel, we knew it would take time. Evolution is, if nothing else, a gradual process that requires patience and attention to detail. When your mission is to evolve the most robust and flexible travel platform in the world, it’s a predictably difficult and time-consuming task.

Now, after years of work to make countless, under-the-hood upgrades to Concur Travel, we’re about to deliver our biggest update to the platform in years for our Australian and New Zealand customers, with the May 2025 release of new Concur Travel in ANZ*.

It’s time to get ready for take-off!

The new Concur Travel comes packed with exciting features and functionalities, many of which are based on feedback from our valued travel customers around the world. We have evolved Concur Travel to better address the current and future needs of our travellers, customers, and partners more quickly and effectively, by leveraging new, adaptable AI-powered technology.

“Our customers are at the centre of everything we do – as their needs change and the corporate travel industry continues to advance – so do we,” said Charlie Sultan, president of Concur Travel at SAP Concur. “The evolution of Concur Travel rises above a flashy user interface. We’ve designed it to be scalable and ready for future innovation, capable of quickly deploying new features, functionality, and UI enhancements to benefit the entire corporate travel ecosystem.”

What you’ll see in the updated Concur Travel

The new Concur Travel offers an all-new user experience, robust content and smart solutions to make everyone involved in business travel more efficient and effective.

Customers can expect:

• One Way Flex Fare options – The new one-way fare options are replacing flex faring in the SAP Concur Travel platform and offer greater flexibility and cost-efficiency for business travellers and travel managers alike. Users can now easily search, compare and book local airline branded fares on a one-way flight basis alongside round-trip options within a streamlined interface— available on both our desktop and mobile application.

• Time savings: New Concur Travel reduces the steps needed to complete a booking by 40% with optimised booking workflows and faster checkout process. The new experience integrates with Concur Expense for a seamless end-to-end travel and expense process – from planning and booking to expensing, auditing and reimbursement all the way to the company general ledger.

• Enhanced user experience: A streamlined booking and checkout process, including a more user-friendly and intuitive UI, makes the experience more like that on consumer websites and apps. The new UX is adaptable on both mobile and desktop, designed to give users the ability to meet their needs and drive compliance across the end-to-end process. And with a 40% reduction in the number of steps needed to complete a booking, business travellers have more time to focus on strategic priorities vs booking their trip – while business leaders benefit from these time savings across their organisation.

• Updated content and images: Increased global content coverage including New Distribution Capability (NDC), better imagery, and richer descriptions, all consolidated into one view. The new UX will make browsing content seamless and intuitive, with the ability to easily view sustainability ratings and cost information. 

• Travel collaboration: Employees can now conveniently share travel itineraries and deep links from their Concur Travel trip list to a Microsoft Teams chat, making it easy for their coworkers to book the same trip.

• Automated approvals: When booking via Concur Travel, Concur Request automates requests and approvals to help travel managers better control budgets and monitor for policy compliance—and all this is now available on mobile too

• Increased sustainability options: Sustainability continues to be a major priority for our customers. With the new Concur Travel experience, travellers can view information and filters to help limit their carbon footprint and make sustainable choices, making it easier to comply with company policies, limit the environmental impact of business travel, and collate data to meet voluntary and mandatory country reporting requirements – be they emerging standards in Australia or New Zealand, or the European Union’s Corporate Sustainability Reporting Directive.

• Search Capabilities: Omni-search capability that automatically merges options for many locations, such as airports, city centre, or company locations, delivered by a robust travel ecosystem. Companies have the freedom to choose from among a wide range of suppliers, sources and content to support global travel requirements.

Boarding Soon: Our New AI Copilot

SAP is transforming the way businesses run with Joule, its generative AI copilot. This evolution will extend to business travel and expense management.

SAP is embedding Joule in SAP Concur solutions including Concur Travel.   Joule will be able to provide meeting location recommendations and high-level flight and hotel cost estimates based on meeting attendees’ origination points. Joule will also be able to retrieve ballpark estimates of business trip costs based on past data.

“We have more travel and expense data than anyone out there, so I know that we'll be able to create very relevant, very accurate predictions” said Charlie Sultan, president of Concur Travel at SAP Concur.

Join us on the travel journey

The evolution of Concur Travel is about to make its biggest leap yet in ANZ, and we can’t wait to share the new experience with you. Keep your eyes on the SAP Concur Community for ANZ updates.

_{*Customers with configurations in Australia and New Zealand using Sabre GDS will have the ability to migrate to new Concur Travel from 20th of May 2025. Customers are encouraged to reach out to their Travel Management Company (TMC) to confirm their specific go live date directly with them.}