Premium Assistant

Extend your investment with support from SAP Concur experts who understand your specific business needs.

The answers you need, when you need them

When you run into a problem, it’s good to know that answers are close by. By adding Premium Assistant to your expense, travel, or invoice solutions, you get a designated team of experts who understand your needs, will grow with your business, and optimise your investment in SAP Concur solutions.

Here’s what you get with Premium Assistant

Expertise and a true partner

You'll have a designated support team that works closely with you to understand your business, industry, and needs.

Regular check ins and analysis

This service includes two monthly calls, configuration requests, platform optimisation, best practices and new feature tips, and release notes reviews. 

Better employee experiences

With extra support, you can spare employees the frustration of time-consuming, administrative tasks.

Customised planning

With more visibility and control, we can work with you to create a success plan that’s tailored to your organisation.

SAP Concur support product suite

Learn about our other support products for small and midsized businesses.

User Support Desk

24/7 support from SAP Concur experts

Solutions for your specific system configurations

Support in multiple languages

Custom reporting and updates on KPIs

Learn about User Support Desk

Service Assistant

Product help from coaches​

Assistance with configuration requests​

Recommendations on feature adoption

Group release notes call

Learn about Service Assistant

Contact us to learn more about SAP Concur solutions

Please complete the form or call (+61) 2 8294 5380 in Australia and (+64) 800 44 7770 in New Zealand to discuss how we can tailor our solution to your business needs.

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