Premium Assistant
Extend your investment with support from SAP Concur experts who understand your specific business needs.
The answers you need, when you need them
The answers you need, when you need them
When you run into a problem, it’s good to know that answers are close by. By adding Premium Assistant to your expense, travel, or invoice solutions, you get a designated team of experts who understand your needs, will grow with your business, and optimise your investment in SAP Concur solutions.
Here’s what you get with Premium Assistant
Expertise and a true partner
You'll have a designated support team that works closely with you to understand your business, industry, and needs.
Regular check ins and analysis
This service includes two monthly calls, configuration requests, platform optimisation, best practices and new feature tips, and release notes reviews.
Better employee experiences
With extra support, you can spare employees the frustration of time-consuming, administrative tasks.
Customised planning
With more visibility and control, we can work with you to create a success plan that’s tailored to your organisation.
SAP Concur support product suite
Learn about our other support products for small and midsized businesses.
User Support Desk
24/7 support from SAP Concur experts
Solutions for your specific system configurations
Support in multiple languages
Custom reporting and updates on KPIs
Service Assistant
Product help from coaches
Assistance with configuration requests
Recommendations on feature adoption
Group release notes call
Contact us to learn more about SAP Concur solutions
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