User Support Desk

An additional service, offering 24/7 direct access to SAP Concur experts and resources to support your employee utilisation of SAP Concur solutions.

Get fast, accurate advice directly from our experts

User Support Desk gives your employees the answers they need right away, which results in better adoption, more productivity, timely data, and is a crucial part of any support solution.

  • Save time for you and your administrators
  • Receive expert guidance
  • Assistance available in multiple languages
  • Available 24/7

Features of User Support Desk

24/7 support

Whenever employees want knowledgeable help or quick answers to questions on any aspect of using your SAP Concur solution, User Support Desk is there to assist 24/7.

User support that knows you

Our representatives understand system configurations, the capabilities built around your policies, and supported platforms – including mobile devices.

Assistance in multiple languages

SAP Concur support professionals offer assistance in English, Brazilian Portuguese, Spanish, German, French, Italian and Mandarin.

Rapid problem resolution

Most issues are resolved on first contact. If a case must be logged, we’ll provide updates and work with other teams across SAP Concur until it's resolved.

Custom reporting

Get periodic updates of agreed performance indicators, such as opened and resolved support cases, volumes of support contacts, and response time metrics.

Contact us about a better way to handle spend management

To hear from an SAP Concur representative, please complete the form or call us at (+61) 2 9935 4500.

Now just fill in the fields below, and a SAP Concur sales representative will contact you.

Required fields *

By submitting my contact details, I agree to receive from SAP Concur marketing communications about its products, services, events and special offers at the email address and phone number provided in this form. You may withdraw your consent at any time.

Please read our Privacy Policy.

Related products

Concur Expense

SAP Concur integrates all your expense data, so you can manage spending wherever, whenever it happens.

Learn more

Concur Travel

Book travel, increase compliance, and monitor spending.

Learn more

Concur Invoice

Reduce the hours, effort, and costs put into the entire accounts payable process – from purchase request to invoice capture and payment.

Learn more