Concur Essential Care

Get help from our global team of experts when you purchase add-on support for your SAP Concur solutions.

Optimise configurations and maximise your investment

Optimising configurations is a great way to ensure you get the most from SAP Concur solutions. By adding Concur Essential Care, your business gets access to one or more consultants who can help you navigate challenges and meet changing business needs.

  • Get guidance on best practices and system updates
  • Leverage insights on monthly releases and new features
  • Purchase a service that evolves with your business

Where to turn if you don’t have Concur Essential Care

If your company didn’t purchase Concur Essential Care, internal support is often provided by those who approve expense reports, invoices, or travel. So, start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.

Go to SAP Concur user support

Here’s what Concur Essential Care can do for your business

Get access to expertise

Support your organisation’s needs with one or more consultants who are familiar with your business and make system changes on your behalf.

Offer configuration advice

Optimise compliance, establish user permissions, and define rule settings to help identify policy violations through best-practice configuration recommendations.

Guide continuous improvement

Take advantage of new features and system enhancements, provide relevant insight into monthly releases, and help accelerate adoption of new features.

SAP Concur support product suite

Learn about other SAP Concur support products and find the right one for your business.

User Support Desk

24/7 support from SAP Concur experts

Solutions for your specific system configurations

Support in multiple languages

Custom reporting and updates on KPIs

Learn about User Support Desk

Service Assistant (SMB only)

Product help from coaches

Assistance with configuration requests​

Recommendations on feature adoption​

Group release notes call

Learn about Service Assistant

Concur Advanced Care

Designated senior consultant

Regularly scheduled calls​

Annual remote interactive site workshop​

Success plan, scorecard, KPI monitoring, issue log​

Monthly release notes consultation​

Learn about Concur Advanced Care

Concur Select Care

Designated select care manager

Enhanced contractual SLAs​

24/7 crisis support

Annual onsite interactive site workshop​

Job monitoring

Product roadmap review

Monthly release notes consultation

Success plan, scorecard, KPI monitoring, issue log

Learn about Concur Select Care

Contact us to learn more about SAP Concur solutions

Please complete the form or call (+61) 2 8294 5380 in Australia and (+64) 800 44 7770 in New Zealand to discuss how we can tailor our solution to your business needs.

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