Achieving spend management efficiency gains through automation

From its beginning in 1986, Nespresso has redefined and revolutionised the way millions of people enjoy their coffee. It has shaped the global coffee culture, and evolved from being the pioneer and trendsetter for portioned coffee into a worldwide reference. The Nestlé Nespresso company is an autonomous globally managed business of the Nestlé Group. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide.

Nespresso established its ANZ operations ten years ago, and currently has more than 700 employees, 18 retail stores in Australia and five in New Zealand. With both business-to-consumer and business-to-business sales, the company has seen significant growth over the past five years in the region. Relying on manual, paper-based processes to manage employee expenses, Nespresso chose SAP Concur as the solution to automate and improve its expense management systems.

Value-Driven Results:

  • 100% compliance with corporate travel and expense policies
  • Improved visibility into and control over spend
  • Improvements in operational efficiencies and timeliness in expense processing
  • Policy Audit is picking up all errors and non-compliant claims in a very objective process

“We’ve had significant growth in our business in the last five years. We couldn’t have scaled effectively or achieved the level of spending control and compliance we have without Concur.” - Simone Fitzpatrick, Accounting Operations Manager, Nespresso Australia & Oceania


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