Concur Services

We know that not all organisations are alike, and some need extra services to help things run smoothly. Concur offers varied, robust options to make sure you are well taken care of.

Implementation

Concur’s highly experienced team of travel and expense implementation experts can guide you through the options and implementation processes. Our vast experience from thousands of implementations forms the basis for the development of our formal implementation best practices methodology. We offer three options:

• Standard—Quickly configure Concur yourself using an easy to use, wizard-based set up. A Concur implementation manager helps kick-off the process with an initial consultation and is available for support throughout the process.
• Professional—With a dedicated resource to guide you through your implementation as rapidly as possible, this option is designed for companies that have broad requirements (typically multi-business unit or multi-country) or those requiring support for complex industry or country-specific travel and expense claim requirements.
• Premium—An extensive engagement with Concur implementation resources who are dedicated to ensuring Concur meets your specialised requirements. We work to ensure that both the solution and the implementation address your complex and global requirements.

User Support Desk

This service provides your employees with reliable, 24x7 support when they need it. Any employee can use this extended service for application questions, service requests or incidents involving unexpected behaviour of any Concur service. The Concur representative providing direct support will be familiar with your specific system configuration and your corporate policies and rules. User Support Desk removes your need for support staff, offers prompt assistance, and provides a monthly report of support calls.

Service Administration

Regularly reviewing and configuring Concur’s system to your organisation’s unique needs is very important – if a bit tedious. Service Administration can help you manage the specific configuration – from staying abreast of new features and updates to taking control of day-to-day system maintenance. A Concur advisor provides ongoing oversight of your Concur solution. The service focuses on assisting with the maintenance of the administrative features within Concur, including:

• Addressing your initial and ongoing needs as your Concur solution is in production or as changes are implemented in production systems
• Recommending best-in-class configurations to optimise compliance, establish user permissions and define compliance rule settings to help identify policy violations
• Maintaining basic system configuration such as activation or deactivation of functionality as required
• Monitoring application processes and jobs to ensure successful completion and compliance, while troubleshooting errors should they occur
• Assist with identifying usage gaps and formulating strategies to ensure maximum deployment
• Reviewing monthly service update notes to offer advice (since updates may affect your configuration) on which features to activate
• Identifying common user challenges and advising how you can educate your users on these issues
• Optimise personnel

With Service Administration, there is no need for internal personnel to spend time in training or executing system administrative tasks on an ongoing basis. Concur’s recommendations for configuration and monitoring of ongoing operations will result in improvements depending on how best practices have been tailored to your environment.

Expense Pay

Reduce reimbursement times and cut costs associated with generating payments. Once an expense claim is approved, Expense Pay automatically retrieves the necessary funds and electronically reimburses employees or remits corporate cards payments - streamlining your procure-to-pay cycle. This ensures policy compliance by validating expenses against business policies prior to payment. With Expense Pay, you can:

• Eliminate payment returns for employees with inaccurate banking information
• Eliminate re-keying expense information into other financial systems
• Remove employees as vendors in the AP system
• Significantly reduce or eliminate human intervention
• Reimburse employees within days of expense claim approval
• Improve communication with employees regarding expense reimbursement dates

Expense Claim Auditing

With Expense Claim Auditing, organisations can verify line item expenses against submitted receipts while ensuring that purchases are in compliance. Concur can throw on the gloves and give you a thorough going-over to enforce policies, catch misuse or instances of fraud and cut excessive business costs. Plus, you can:

• Control employee spend, reduce audit expenses costs and ensure compliance
• Reduce waste, misuse and abuse proactively with expense auditing
• Save time by having Concur manage the audit of expenses process for you
• Delegate receipt imaging responsibilities
• Gain increased control of your expense claim process
• Verify and audit receipts quickly
• Ensure expenses are classified properly for GST and FBT reporting