Improve Employee Experience with Mobile Apps and Digital Platform Adoption

Providing the right digital travel and expense tools can make team members and the company more productive, creating a valuable opportunity to tap into during tight times and talent shortages. 

Driving the use of mobile and digital adoption platforms can extend the effectiveness of your existing investments in SAP Concur solutions even further. And help make new and existing employees “happy customers” while giving your business greater speed, accuracy, compliance, and insight into spending. 

The mobile apps put T&E management right into the hands of employees and team leaders while delivering a timely view of spending. A digital adoption platform can help on-board new employees while quickly and easily training current team members on the automated and mobile tools you provide.  

With these self-service options, employees save time and frustration by learning as they use, while the company avoids the expense and resources that more intensive training and support require.

Self-Service Tools Help Employees Work Faster

Getting more from the team you have is more critical than ever. That applies to current team members learning new skills to cover 

gaps and higher workloads due to the labor shortage as well as to bringing new employees – if you’re fortunate to hire some – up to speed so they can be productive faster.  

There are several self-service tools available that can help improve the employee experience while increasing productivity and adoption.

Manage Business Travel on the Go

The SAP Concur mobile app lets users book and manage trips and log expenses as they occur. You’ll be able to track their travels and the company’s spending faster and more accurately, while employees can more easily comply with spending policies. 

Eliminate Paper Receipts

Few people enjoy navigating paper trails and filling out expense reports. The ExpenseIt mobile app allows your employees to snap a photo of their expense receipts and send them directly to expense reports, with numbers quickly available for you and decision-making.  

Accelerate Onboarding

Concur User Assistant by WalkMe is a digital adoption service that walks team members through a solution with on-screen prompts while guiding them with visual cues and tips. A chatbot helps them complete tasks and addresses questions. Instead of getting frustrated, they learn the process and technology. They can focus their time and energy on work that matters, while the business achieves efficiency and spending compliance. 

With the combination of core solutions and self-service mobile and digital adoption tools, your company can attain the efficiency and insights that convert each spending decision into a moment of clarity and confidence. That’s valuable at any time, but especially now. 

Learn more from a closer look 

Try a quick self-guided demo and read more about how a spend management app can transform your business.

Frequently Asked Questions

What is ExpenseIt?

ExpenseIt is a mobile app from SAP Concur that lets employees photograph expense receipts and automatically populate them into expense reports, eliminating manual data entry and paper trails.

What is Concur User Assistant by WalkMe?

Concur User Assistant by WalkMe is a digital adoption platform that guides employees through SAP Concur tools with on-screen prompts, visual cues, and a chatbot, helping new and existing users learn the system without formal training.

How does the SAP Concur mobile app help with business travel? 

The SAP Concur mobile app lets employees book trips, manage itineraries, and log expenses in real time from their phone, giving finance teams faster, more accurate visibility into travel spending and policy compliance.

What is a digital adoption platform, and why does it matter for T&E software?

A digital adoption platform (DAP) is a tool that helps employees learn and use software through in-app guidance rather than formal training sessions. For travel and expense (T&E) management, a DAP like Concur User Assistant speeds up onboarding and increases adoption of self-service tools, reducing the burden on support and training teams.

Why does employee experience matter in expense management software?

A better employee experience in expense management software through mobile apps and self-service tools increases voluntary adoption, reduces time spent on expense reports, and improves policy compliance, which is especially valuable when teams are understaffed or managing higher workloads.