IDC MarketScape Worldwide AI-Enabled Travel and Expense Applications for Enterprises 2025 Vendor Assessment

Managing travel and expenses (T&Es) in large, complex enterprises presents unique challenges, including:  

• High transaction volumes  

• Compliance demands  

• The need for global cost optimisation  

Generative AI in T&E software revolutionises this landscape by providing strategic control and data-driven insights. It analyses extensive data sets to uncover trends, anomalies, and opportunities for cost management that human analysts might miss. By ensuring consistent policy enforcement and dynamically adapting to real-time data, generative AI:  

• Minimises compliance risks  

• Enhances employee experience through intelligent self-service tools  

• Identifies opportunities for global vendor consolidation  

• Optimises travel behaviors across regions  

With capabilities for sophisticated reporting and proactive fraud detection, generative AI empowers enterprises to transform T&E from a back-office function into a strategic asset, driving informed decision-making and contributing to overall financial health and operational excellence.

Why SAP Concur is a Leader in the AI for Travel and Expense Management  

As part of the larger SAP ecosystem, SAP Concur offers a comprehensive suite for managing business travel and employee-driven spend. IDC MarketScape recognised SAP Concur as a Leader in the AI-enabled travel and expense applications for enterprise 2025 vendor assessment based on the following strengths:   

• Extensive and mature feature set: SAP Concur offers a highly comprehensive and mature set of features capable of supporting companies of all sizes, including growing SMBs moving toward expansion. This includes handling complex expense management requirements for large and multinational organisations, including intricate policy configurations and global compliance needs. This depth of functionality caters to diverse and demanding business environments.  

• Strong global presence and support: With a sizable global footprint, local teams, and 24 x 7 support, SAP Concur provides extensive support for its customers. This includes the ability to serve various currencies, languages, and international regulations, making it a suitable solution for companies operating across multiple countries or in a single country. 

• Robust integration ecosystem: SAP Concur boasts a wide and well-established ecosystem of integrations with a vast array of accounting, ERP, HR, and other business systems, ensuring seamless data flow and connectivity with existing technology infrastructure. This strong integration capability enhances efficiency and data accuracy. SAP Concur's extensive partner ecosystem of 1200+ partners enables customers to extend the value of their T&E program to address other business-critical needs.