When organisations first approach us to discuss how Concur Audit could support their compliance objectives, they typically have three key concerns:
Lowering the cost of non-compliance
Mitigating the risks of non-compliance
Gaining greater control over costs.
The Concur Audit service operates out of seven global audit service centres. Each office is staffed with specifically trained and certified auditors. Together, they audit around 1.3 million expenses from over 4,000 customers a month.
When a report arrives with Concur Audit, it is placed in a queue and assigned to an auditor who has the relevant profile and qualifications. The standard Service Level Goal is to audit a report within a monthly average of three working days of it arriving in the system. (Turnaround times of 24 or 48 hours are available with an additional cost uplift.)
Concur Audit offers four key benefits:
It frees up in-house resources so you can focus on more value-add activities
It provides focused, certified, independent and objective auditors
It offers ongoing support to enable policy changes and query resolution
It provides the opportunity to measure and evaluate trends over time.
Onboarding for Concur Audit is a three step process, which starts with customers sharing their travel and expense policies. Concur Audit experts review the policies and create a series of questions to audit the claim effectively. Finally, the audit result options are configured. These are typically:
Customers can choose how many and which types of claim are audited. However, when deciding on the level of auditing required, it may be useful to know that 93% of clients choose to have 100% of their claims audited.
Having clear policies in place is the start of good compliance. Automation aids compliance because it acts as a rules engine. Concur Audit provides the human intervention that verifies key data and enhances compliance. It helps to change user behaviour, minimises the risk over over-payment and makes best use of your managers’ time.
We would like to highlight the importance of reviewing audit results. When you work with Concur Audit, you have a named point of contact who will follow up with you at agreed intervals to work with you to measure and evaluate results, gain insights and take action.
