Fonterra Co-operative Group

Fonterra is a multinational dairy co-operative based in New Zealand, and is one of the world’s largest exporters of dairy products.

When Fonterra’s existing T&E solution provider announced plans to discontinue its service, it presented the team with an opportunity to reassess and upgrade its expense management systems. Fonterra aimed to find a solution that would integrate smoothly with its existing ERP systems, unifying and automating expense handling across its worldwide operations.

Fonterra has seen a positive change in overall compliance since bringing on SAP Concur, with key metrics such as uncoded and unapproved items being addressed in a shorter time period. Fonterra’s average approval time is now 2.8 days, compared with 30 – 35 days previously.