AI in travel & expense management: 8 top questions for IT leaders

AI is increasingly embedded in travel, expense, and invoice management—and IT leaders are tasked with understanding how it works, how it’s governed, and what’s required to enable it safely across their organisations.

AI in travel and expense management: What IT leaders need to know

This FAQ answers the most common and critical questions IT teams ask about AI in travel and expense (T&E) management, with clear, practical explanations grounded in SAP Concur AI-powered solutions. Here’s an overview of what you’ll learn.

How AI is used across Concur solutions

Learn which AI‑powered capabilities are available in SAP Concur solutions today, from receipt scanning and expense auditing to fraud detection, travel recommendations, and conversational assistance.

How customer data is protected in AI‑powered Concur solutions

Understand how SAP Concur secures sensitive data, uses anonymised and aggregated datasets for AI model training, and prevents customer data from being exposed or reused improperly.

SAP’s approach to responsible and ethical AI

Get a clear overview of SAP’s AI ethics principles, including transparency, fairness, accountability, and human oversight—and what that means for IT governance.

How IT teams activate and manage AI features in Concur

Learn the difference between embedded AI features that can be enabled through simple configuration and advanced AI capabilities that require setup using SAP Business Technology Platform (BTP).

Identity, access, and authentication requirements for AI-powered T&E

Understand how single sign‑on, role‑based access, and SAP Cloud Identity Services support secure user access—especially for Joule agents.

Technical requirements for using Joule

See what’s required to enable Joule, including BTP access, identity mapping, platform prerequisites, and edition considerations.

Download the AI in travel & expense management FAQ and explore how Concur can help your IT team adopt AI confidently, securely, and responsibly.