Forrester & Concur Webinar: A Good Employee Experience Pays Off in Challenging Times


Join Forrester & SAP Concur for a 45 minute webinar on how finance mobile apps improve employee productivity and spend control.

During times of business disruption, the quality of everyday employee experiences can play a big role in your organisation’s ability to survive and thrive – whether people work at home or the office. According to a Gallup survey, creating exceptional employee experiences can result in 17% higher productivity and 24% lower turnover.1

So what’s the best way to improve your employee experience?

According to Forrester Research, one way is to eliminate onerous, manual processes that not only distract employees from what’s most important, but also add to their frustration and stress. Some 63% of finance, IT, and HR decision-makers surveyed said that travel and expense (T&E) management is a key place to focus improvements.2

Forrester's principle analyst David Johnson, discusses the survey results, the three most critical moments to create a good employee experience, and how you can improve employee experience. You’ll also learn what to look for in T&E and invoice tools and how to avoid choosing technology that frustrates your employees.


David K. Johnson
Principle Analyst

David serves leaders responsible for employee experience (EX) and workforce productivity and is the lead author of Forrester's EX Index research. His passion is helping companies create workplaces that engage people and enable them to do their best work. He is an expert in the way technology affects motivation and performance as well as how it shapes organisations’ employee experience. David also speaks publicly about how organisations can use psychological and organisational behaviour research to guide their technology strategy and set better priorities.

Kieren Strain
Director of Client Development - Enterprise & Public Sector ANZ
SAP Concur

Kieren has worked with customers across a range of industries and geographies in a career spanning 25 years. He brings significant experience from leadership roles in hospitality, travel technology and distribution, airline, payments and financial services, fraud and risk assessment. He is passionate about customer success, leveraging the latest technologies and human capabilities to identify enterprise-wide opportunities in the areas of policy compliance, savings and end-user experience.


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