Client Satisfaction

Thousands of organisations around the world trust Concur to deliver world-class service 24 hours a day, seven days a week, 365 days a year. Concur actively solicits feedback from our clients several times a year in order to gauge satisfaction levels and identify areas in which we can improve our services and continue to delight our clients.

The feedback we get from our clients drives further innovation and improvements throughout our service offerings. But perhaps the best indicator of client satisfaction is the sheer number of Concur clients who not only renew their contracts with Concur, but also take advantage of additional Concur services. With an overall client retention rate of over 98%, Concur leads the industry in client satisfaction by continuing to deliver ever-increasing value to each and every client we serve.